ARTICLES AND AWARDS
- Warranty Containment and Reduction - Traverse City
Presented at Traverse City Management Briefing Seminars, Office for the Study of Automotive Transportation, August 4, 1998, as part of “Field Failures, Warranty Costs and the Supply Chain.”
- Colliding Worlds - Supplier Warranty Provision and Warranty Cost Identification-Sharing
Published in Competitive Advantage, American Society for Quality Services journal, February, 1998
Genichi Taguchi, congratulates Mary Wright, partner, Intellectual Capital Group, after her Special Presentation, "We've Achieved Zero Defects. Why are we getting warranty claims?"